Opinions medical personnel about aggressive behavior of patients

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Daniela Grudzień, Patrycja Zurzycka, Teresa Radzik

4 (45) 2015 s. 242–247
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Fraza do cytowania: Grudzień D., Zurzycka P., Radzik T. Opinions medical personnel about aggressive behavior of patients. Polski Przegląd Nauk o Zdrowiu. 2015;4(45):242–247.

Introduction. Medical staff during their work is not only loaded with many professional obligations related to saving human life and health, as well as aggression of patients. This phenomenon is becoming more common, as reported by the media, as well as the results of the tests. Aim. The aim of this study was to know the opinion of the medical staff about the aggressive behavior of patients in hospital wards. Material and methods. The study was conducted in a group of 115 respondents, among whom were doctors, nurses and paramedics, diagnostic survey method, under which copyright was used a modified questionnaire survey of questions from the scale of SOAS. Results. In the study group, 99.1% experienced aggression of patients in his professional career, the most aggressive contact with the patient had paramedics (66.7%), fewer physicians (50.0%) and nurses (46.2%). The most common form of aggression was verbal aggression (58.3%), this was a raised voice (80.9%), profanity (62.6%), and disrespectful speaking about the staff (55.7%). Conclusions. In the opinion of the medical staff, they frequently experienced verbal aggression of patients in the form of raised voice, profanity and disrespectful speaking about the staff. Physical aggression was a sporadic phenomenon in staff’s opinion. paramedics were the most exposed to aggression patients. In the opinion of the staff the most common cause of aggressive behavior were drunk people and mental illness.

Key words: aggression, medical personnel, opinions.

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